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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Our primary method of shipment is via ground shipping of a major carrier. We will ship your order via ground service unless you specify otherwise. Please allow 5-7 working days for shipments of all "in-stock" items. Delivery within the state of Virgina and surrounding states usually are delivered fasters than the above stated. Shipping, taxes, and handling will be added to each order. In the case of credit card orders, this will be charged along with the merchandise at time of shipping. If for some reason a shipment is returned to us as undeliverable ("not in" on three delivery attempts, refusals, or nonpayment), you will still be responsible for all charges and a hold will be put on all future shipments until the incurred charges have been paid .
- Privacy & Security
- Assassin Industries LLC operates this Web site, www.assassinindustries.com (this specific "Web Site"), we recognize how important your information is, how it is used, and shared. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Web Site. It simple we do not share any of your information for marketing purposes. This is something we don’t believe in, practice, or condone. We do not share with others any Personal Information that you provide to us on the Assassin Industries Web Site except as described in this Privacy Policy at the time of disclosure, or in situations where you have provided consent. Please understand that we engage third parties to perform services in connection with the normal operation of our business. For example: payment processing, payment authorization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, and data analysis. We provide Personal Information to these third parties, but we authorize them to use this information only in connection with the services they perform. We may release Personal Information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Assassin Industries LLC, our business partners, customers or others. We may share Non-Personal Information with our marketing partners, advertisers and others from time to time. Examples of Non- Personal Information that may be shared include the number of users who visited this Web Site during a specific time period or purchased a specific product through this Web Site. This information generally is shared in an aggregated form. As with the goals of our business, it is possible that we may sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. In relations, in the unlikely event that Assassin Industries or substantially all of our assets are acquired by a third party, such information may be one of the transferred assets (unless the Personal Information was collected under a previous Privacy Policy that did not permit such disclosure). Please be advised that the practices described in this Privacy Policy apply only to information gathered by us through this Web Site and, where applicable, through our Customer Service Department in connection with this Web Site, and do not necessarily reflect our practices with respect to information gathered through other Web sites that we operate or through other off-line means. This Privacy Policy does not apply to information, including Personal Information, you reveal or post in any public forum on this Web Site, your use of Web sites linked to this Web Site, or any other Web sites. If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department by email at info@assassinindustries.com By using this Web Site, you signify your assent to the collection, use and sharing practices described in this Privacy Policy with respect to Non-Personal Information (see below). By providing Personal Information to us through this Web Site, you signify your assent to the collection, use and sharing practices described in this Privacy Policy with respect to Personal Information. "Personal Information" is information we collect on this Web Site that can be used to identify or contact you, such as your full name, street address, e-mail address, telephone number, credit card number and credit card expiration date. We will use the Personal Information that you provide to us only for the purposes described in this Privacy Policy or as otherwise disclosed at the time we request such information from you. We collect and store Personal Information that you provide to us when using this Web Site when communicating offline or through e-mail. For example, when you open an account or place an order, we collect and store some or all of the Personal Information that you provide. This Personal Information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This Personal Information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Web Site. "Non-Personal Information" is information we collect on this Web Site that by itself cannot be used to identify or contact you, such as demographic information and other anonymous statistical data relating to the use of this Web Site. For example, we collect and store certain Non-Personal Information automatically whenever you interact with this Web Site, including your IP address, browser information and reference site domain name. We also collect Non-Personal Information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web Site and to provide our customers with a fulfilling shopping experience. Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web Site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Web Site. We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Web Site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department by email infor@assassinindustries.com . Although we exercise care to protect your Personal Information, we remind you that there is always some risk involved in transferring data over the Internet, particularly if you send information to us via an unsecured means, such as an email. This Web Site may contain links to Web sites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web sites. We encourage you to be aware of when you leave this Web Site and to read the privacy policies of each and every Web site that you visit. If you have accessed this Web Site through a link from certain of our advertising or marketing partners, this Web Site may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy. If we make any material changes to this Privacy Policy, we will post a notice on this Web Site notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Web Site periodically to see if any recent changes to this Privacy Policy have occurred. Effective: July 1, 2009.
- Returns & Replacements
- No item may be returned if used, damaged, worn, or not fit for resale. The preferred method to return any item for any reason is to email info@assassinindustries.com to contact our customer service department for instructions. If email is not an option, a written correspondence within 30 days of your purchase date is required. At 20% restocking fee will be applied. We reserve the right to grant or refuse any return requests at our discretion. All items must be inspect and approved before a refund will be administered. All contact information and a copy of the receipt is mandatory to be included in all returns. Items must be returned in new, resalable condition and in original packing. Returns must be sent freight pre-paid by you, ground or truck freight as applicable. We will not accept C.O.D. shipments. Returns will be subject to a repackaging charge and may also be subject to restocking fees at our discretion. All allowable returns are subject to a charge for handling and re-stocking; except in the case of our error. Ship in the item’s original packaging. Pack securely, insure and ship prepaid via ground services. You are responsible for the item(s) arriving in proper condition. Ship to Assassin Industries PO Box 8393 Falls Church, VA 22041. Remember to print your return address clearly on the outside of your package for identification purposes and have a note with all the required contact information inside. No refund will be granted on any item that has been modified or that is not in saleable condition in its original packaging. Items deemed ineligible for credit will be returned via or common carrier, freight collect.
- Ordering
- 1.Click on the item (thumbnail) that you would like you would like to purchase. 2. Add to cart 3. Select your size. 4. Select Quantity 5. Select Delivery option. 6. Continue throughout the shopping cart by entering your shipping details (be EXACT), choosing your payment method, verify your details and so on. Prices are set in U.S. dollars. Please consult your bank if you need currency exchange conversion details for non-US currency countries. .
- Payment, Pricing & Promotions
- We accept VISA, MasterCard, American Express, Discover, Paypal, and Google CheckOut for your conviece.
- Viewing Orders
- If you do not recieve a tracking number via email (only for registred customers that suplied such information) with in 7 working days, email us with your order number at info@assassinindustries.com
- Updating Account Information
- Updating your account information is simple. Log in to manage your account